These Terms and Conditions govern the purchase and use of the Trueergochair website and the purchase of products through the website.
By placing an order through the website, the customer confirms that they have reviewed the applicable product information, price, delivery information, and these Terms and Conditions before completing the purchase.
- Business Information
Brand: Trueergochair
Company: [XXX]
Registered Address: [XXX]
Warehouse Address: [XXX]
Email: chair@trueergochair.com
Telephone: [XXX]
- Products and Product Information
Products available through the website are office chairs and related everyday seating solutions.
Product pages provide applicable information concerning the relevant product, including specifications, dimensions, available options, pricing, and other purchasing details. Customers should review the information displayed carefully before placing an order and ensure the selected products meet their spatial and functional requirements.
Prices and product availability are subject to change without prior notice, but any applicable charges for an active order will be clearly shown to the customer before the checkout process is finalized.
- Orders and Fraud Prevention
An order is submitted when the customer completes the online checkout process and provides the necessary billing and shipping information.
After submission, an order confirmation recording the principal details of the purchase will be sent to the email address provided. Orders are normally processed within 1–3 working days.
Fraud Prevention: To protect our customers and our business, all transactions are subject to fraud security checks. We reserve the right to cancel or hold any order that triggers security alerts within our payment gateway system. If your order is canceled due to these checks, a full refund will be issued, and you will be notified via email.
- Prices, Payment, and Billing Descriptor
The price payable for an order is the price displayed at checkout, inclusive of applicable taxes and delivery charges (if any). There are no hidden fees.
Customers must provide accurate billing and contact information. Where a payment has been successfully authorized, the order will proceed to processing.
Billing Descriptor: Upon successful payment, the charge will appear on your credit card or bank statement as Trueergochair or [XXX]. If you do not recognize a charge, please contact our support team at chair@trueergochair.com immediately before initiating a chargeback or dispute with your bank, so we can resolve the issue directly.
- Delivery
Orders are dispatched using established delivery services, including DHL, FedEx, and UPS Priority services, depending on the destination and available logistics arrangements.
Order Processing: 1–3 working days.
Estimated Delivery: 5–10 working days after dispatch.
This delivery period is an estimated timeframe and may vary depending on carrier operations, weekends, public holidays, and severe weather conditions.
Tracking Notifications: At relevant stages of the delivery process, tracking information will be sent automatically to the email address provided at checkout. Customers are responsible for ensuring their submitted email address is accurate.
- Delayed Deliveries
If an order has not arrived within the standard estimated delivery period, please contact customer service at chair@trueergochair.com. We will investigate the delivery status with the relevant carrier.
Following the investigation, a resolution will be determined according to the circumstances, which may include continued delivery, a replacement, or a refund. Nothing in this section limits mandatory consumer rights concerning late delivery under UK or EU consumer law.
- Risk and Delivery
For consumer purchases, risk remains with the business until the goods come into the physical possession of the consumer or a designated third party (other than the carrier).
Accordingly, the fact that an order has been dispatched by a carrier does not transfer the risk of loss or damage to the customer. Applicable statutory rules concerning delivery and risk shall apply.
- Right of Withdrawal
For eligible consumer purchases concluded at a distance within the European Economic Area (EEA) and the UK, customers generally have a statutory 14-day right of withdrawal without giving a reason.
The withdrawal period begins on the day the consumer acquires physical possession of the goods. To exercise this right, withdrawal requests must be submitted clearly by email to chair@trueergochair.com before the period expires, including the order number and relevant details.
- Return of Goods Following Withdrawal
Where the statutory right of withdrawal is exercised, goods must be returned without undue delay and no later than 14 days from the date of the withdrawal notification.
Unless otherwise agreed, the customer is responsible for the direct cost of returning goods for a change-of-mind withdrawal. The customer remains responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature and function.
- Refunds Following Withdrawal
When a valid withdrawal is exercised, refunds will be processed via the original payment method without undue delay.
We will reimburse the payment received, including standard delivery charges, no later than 14 days after receiving the returned goods or receiving valid proof of return shipment. If the customer selected a premium delivery option, the additional costs above standard delivery will not be refunded.
- Damaged or Defective Goods
If goods arrive damaged, defective, or materially different from the product ordered, the customer should contact chair@trueergochair.com immediately.
Please provide the order number and clear photographs showing the issue. Depending on the assessment, the available resolution may include a replacement, repair, or full refund in compliance with statutory consumer rights.
- Statutory Consumer Rights
Nothing in these Terms and Conditions is intended to exclude or restrict any consumer right that cannot lawfully be limited under applicable legislation (including UK consumer legislation and EU distance selling rules). Where mandatory legal provisions offer different remedies, those legal provisions will prevail. - Customer Responsibilities
Customers are responsible for providing accurate information at checkout, including their full name, complete delivery address, email, and valid billing details. Where delivery fails due to incorrect information supplied by the customer, resolution will be determined based on applicable law and carrier policies. - Order Changes and Cancellation Before Dispatch
To request an order cancellation or change before dispatch, contact chair@trueergochair.com as soon as possible.
Once an order has entered the final dispatch process, cancellation may not be operationally possible. In such cases, statutory withdrawal rights remain completely unaffected upon receipt of the item.
- Customer Communications
By placing an order, customers agree to receive transaction-related communications at their provided email address. This includes order confirmations, tracking updates, and refund notifications.
- Website Information
Information displayed on the website is intended to provide general purchasing guidance. Customers should review all applicable product details, pricing, and these Terms before completing a transaction. - Limitation of Liability
Nothing in these Terms limits liability where such limitation is prohibited by law. Liability will be assessed according to the circumstances and available legal remedies, strictly respecting statutory consumer rights. - Applicable Law
These Terms and Conditions shall be interpreted and governed in accordance with UK law. Where a consumer resides in the EEA, mandatory consumer protection legislation of their specific jurisdiction remains fully applicable. - Changes to These Terms
These Terms may be updated to reflect operational, legal, or regulatory changes. The version applicable to an order will be the one in force at the exact time the order was placed. - Contact Information
For questions concerning products, orders, returns, or refunds, please contact us:
Company: [XXX]
Registered Address: [XXX]
Warehouse Address: [XXX]
Email: chair@trueergochair.com
Telephone: [XXX]
When inquiring about a specific purchase, please include your order number to ensure swift assistance.